VOCAL is committed to protecting the privacy of carers who use VOCAL’s support services. VOCAL will ensure that the organisation complies with guidance provided by the Information Commissioner, and the Data Protection Act.

Personal data

When you request information from VOCAL, make a referral or enquiry, sign up to our e-bulletin or book on VOCAL courses through VOCAL’s website or the carer training website, VOCAL obtains information about you. This statement explains how we look after that information and what we do with it.

We have a legal duty under the Data Protection Act to prevent your information falling into the wrong hands.  We must also ensure that the data we hold is accurate, adequate, relevant and not excessive.

Normally the only information we hold comes directly from you. In some cases, your details may be passed to VOCAL as a referral by someone else, eg. your GP, however this can only be done with your consent.

Whenever we collect information from you, we will make it clear which information is required in order to provide you with the information or service you need.  You do not have to provide us with any additional information unless you choose to.

We store your information securely on VOCAL’s computer system, and on our hosting company secure servers. Data that does not affect the functioning of the website database is deleted every six months and we restrict access to those who have a need to know. We also train our staff in handling the information securely.

We also gather contact information to ensure you are kept up to date with information related to your caring role – this includes address, telephone number and email address. You have the right to ask us not to contact you in this way.  We will always aim to provide a clear method for you to opt out on all of our electronic and paper forms.

We do not share your information with a third party unless required to do so and we will always seek your consent first.

You have the right to a copy of all the information we hold about you. In response to a valid request VOCAL will provide a copy of all personal data about the carer held at the time the application was made. Certain data may be withheld, including third party material, if any duty of confidentiality is owed to the third party. Requests will be handled within the legal time limit of 40 days. Please use one of the following contact methods to make this request:

  • Write to: VOCAL Carers Centre, 8 – 13 Johnston Terrace, Edinburgh, EH1 2PW
  • Call: 0131 622 6666
  • Email:

How your data gets to us

The pages listed below have SSL encryption:

  • online referral
  • enquiry
  • email
  • training booking form

Your browser will confirm this by showing a closed padlock icon (or similar) in its toolbar or status bar. Encryption effectively prevents your data being intercepted when you submit it to this web site’s servers.


Like many websites, VOCAL’s website uses cookies in order to provide you with a more personalised web service. A cookie is a text only string of information that we pass to your computer’s hard disk through your web browser so that the website can remember who you are.

Cookies cannot be used by themselves to identify you. A cookie will typically contain the name of the domain from which the cookie has come, the ‘lifetime’ of the cookie, and a value, usually a randomly generated unique number. For more information about cookies, please see

We mainly use only one type of cookies on our website:

Per session cookies, which are temporary cookies that remain in the cookies file of your browser until you leave the site. More specifically we use the following cookies which carry out the functions described:

__utma – This is a Google Analytics cookie and tracks the number of times you have visited the VOCAL’s website.
__utmb and __utmc – This is another Google Analytics cookie and acts to calculate how long you have spent on the website in each session.
__utmz – This Google Analytics cookie tracks what search engine you have visited the site from and which search terms you used to find the website.

Under new rules, we are required to obtain your consent to use cookies. If you continue to use the website we assume you are happy for us to use the cookies described above.

The cookies we use are designed to help you get the most from our website but if you do not wish to receive cookies you can easily modify your web browser to refuse cookies, or to notify you when you receive a new cookie. To change your settings for your web browser you will need to go to your advanced preferences. For further instructions on how to stop cookies being installed on your browser, please see: