VOCAL – Voice of Carers Across Lothian – has recently achieved the Trusted Standard Level 2 Award!

The Trusted Standard is delivered by The Growth Company on behalf of the National Council for Voluntary Organisations (NCVO) and recognises the work we do as a third sector organisation.

VOCAL has been accredited with the Level 2 Trusted Standard meaning we demonstrated a long-term strategic approach, future planning, and have established practices which are reviewed to ensure continuous improvement.

VOCAL was assessed across 11 quality areas of the standard from Level 1 and Level 2; governance, planning, leadership and management, user-centred service, managing people, learning & development, managing money, managing resources, external communications, working with others and assessing outcomes and impact.

Rosemary McLoughlin, CEO at VOCAL said:

“We are delighted to achieve the Trusted Standard accreditation for the fourth time. Following an in-depth assessment process, the accreditation gives confidence to carers and our partners that VOCAL’s systems, processes and governance is of the highest standard for third sector organisations in Scotland.

“We would like to thank our staff and volunteers for their hard work and support throughout this process.”

For more information about the accreditation, please visit the Trusted Standard website.