- Salary: £17.24 per hour. £32,385 per annum (pro rata for part-time)
- Hours: 30 to 36 hours per week
- Contract: Fixed term for one year
- Location: The office base will be Edinburgh Carers’ Hub at 60 Leith Walk. However, flexibility to travel within Edinburgh and Midlothian will be required. The postholder will normally be expected to work from our Treasure Tree base (currently in Ocean Terminal shopping centre) and occasionally at VOCAL’s other locations in Edinburgh and Midlothian.
VOCAL is the Voice of Carers across Lothian, a Scottish charity run by carers and for carers since 1994. We are looking for a Customer Experience Administrator to work alongside our Business Development Manager supporting the development of VOCAL social enterprises: Treasure Tree (an online and in-person sales service of donated mobility items) and Wee Breaks Enterprise (comprising three holiday homes providing breaks for unpaid carers and those they care for).
The postholder will support a range of administrative and customer service tasks across both enterprises, including responding to customer and carer enquiries, supporting carers with their short break bookings and stock control and registration.
Our ideal candidate will be someone with previous experience gained in a customer service role (including online promotion and sales) who has excellent interpersonal, administrative and organisational skills. It will be a varied and rewarding role that requires a flexible, collaborative and proactive approach.
How to apply
Download the person specification / job description.
Complete the application form and equal opportunities form and return to or by post to HR, VOCAL, 60 Leith Walk, Edinburgh, EH6 5HB.
We welcome applications from under-represented minority groups.
Closing date: Friday 3 October at 5pm
Interviews: Monday 13 October
